Conditions of access and use of the lubricants portal

The Lubricants Portal is a space aimed at all customers of RLESA products and services. The main purpose of the Lubricants Portal is to keep the user informed, by electronic means, of the activity of RLESA, its products and services, offers, and promotions, either by incorporating this information in the Lubricants Portal, or by sending electronic communications.

Access to the Lubricants Portal also requires having a Repsol Account.



Registration and use of the Lubricants Portal involves us having to process your personal data either on your own behalf or on behalf of the legal person you represent according to the following information.


Data controllers

The processing of your data shall be carried out by the entities Repsol, S.A. and Repsol Lubricantes y Especialidades S.A. as joint controllers, given that both entities jointly decide the means and purposes of the processing and that the Lubricants Portal is a service of RLESA, which is accessed through Your Repsol Account of Repsol, S.A.

Both joint controlling entities have their registered address at calle Méndez Álvaro, 44, Madrid.


Data processed and its origin

Repsol, S.A.: identification and contact (email) data Online Services that you access, and data on incidents, complaints, suggestions, queries, or claims.

Repsol Lubricantes y Especialidades, S.A.: (i) data you provide us in the registration (identification and contact data, including email, postal address, and contact telephone), name of the company that the registered user represents, legal form of the company, CIF, and registered address, (ii) data associated with Your Repsol Account, and the use you make of the Online Service; (iii) about incidents, complaints, suggestions, queries, or claims and, if applicable. 

If you provide us personal data from a third party you guarantee to us that (i) the data provided is: correct, necessary, and provided for the purpose for which you provide it to us; (ii) you have a legitimate basis for providing us with the personal data of that third party; (iii) you have provided this information to them and (iv) in case of any problem you agree to exempt the joint controllers and the rest of the companies of their corporate group from any liability for having complied with the requirements provided above.


Purpose, lawful basis, and Data Controller


Repsol S.A.


Lawful basis

Data controller

Access to the Online Service 

Creation, if applicable, and management of Your Repsol Account. We will not access your activity on each of the Online Services unless you provide consent. Management of incidents, suggestions, queries, or claims.

Execution of the contract, understood as the request for access to the Online Service

Repsol, S.A.



Repsol Lubricantes y Especialidades S.A.


Lawful basis

Data controller

Registration and use of the Lubricants Portal Online Service.

Manage the contractual relationship that involves the sending of information about activity of RLESA, its products, services, offers, and promotions, as this is the fundamental purpose of the Lubricants Portal; management of incidents, suggestions, queries, or claims.

Execution of the contract, understood as the Online Service made available to the user

Repsol Lubricantes y Especialidades S.A.

Identify you as a representative and contact person in the contractual relationship with Repsol and communicate with you in relation to the Online Service

This processing is only applicable in the event that you represent a legal person.

Legitimate interest (art.19 of Organic Law 3/2018 on the Protection of Data and Guarantee of Digital Rights)

Repsol Lubricantes y Especialidades S.A.



Repsol S.A. y Repsol Lubricantes y Especialidades S.A.


Lawful basis

Data controller

Measure the quality of service

Analyze the information in order to carry out statistical or satisfaction studies and be able to improve our products and/or services

Legitimate interest of the Data Controller in improving their products and/or services

Repsol, S.A.

Repsol Lubricantes y Especialidades S.A.



Transfers to third parties

We generally do not share your personal data with any third party, except for the following: (i) to authorities and competent bodies, courts, tribunals, or any other legitimate third parties in accordance with applicable legislation; (ii) service providers acting as data processors; (iii) in the course of an internal investigation the data may be communicated to the Ethics and Conduct Committee of the Repsol group.


Data storage

We will process your data as long as you don't cancel the Online Service or Your Account. Once canceled, your data will be stored solely for the purposes of responding to any type of legal liability. 

Nevertheless, if we notice that you have not used or interacted with Your Account or any of our Online Services for a period of two (2) years, we will cancel Your Account, deregister you from any Online Service you are signed up for, and store your data solely for the purposes of responding to any type of legal liability.

Data subject rights. Access, rectification, opposition, erasure, restriction of processing, portability of personal data. You may exercise these rights by writing to In the processing based on the legitimate interest of the Data Controller, and without prejudice to the foregoing, you have the right to object, the right to opt-out free of charge and voluntarily to an advertising opt-out mechanism, and the right to request information on the balance test carried out by the Data Controller. You may also lodge a complaint with the data protection authority at any time (in Spain, the Spanish Data Protection Agency). 

International transfers Those necessary as a result of our relationship with service providers, with the safeguards established in the Privacy Policy (see +Info).

+Info. You can find all the details of how the Data Controller processes personal data in the Privacy Policy available at